The Software Outsourcing Industry

If you talk about the history of outsourcing in general, it will take you back to as early as 1700’s. The primary reasons where reduction of costs. Today, you can find almost every other service being outsourced; from hardware to the most complicated software.

Comparing all other outsourced countries, the country that can be referred as the winner or the major host among outsourcing countries is India. The birth of IT and computer systems made them this. There are other countries though that followed.

While India takes the lead for engineering and technical fields, China goes for manufacturing, technical also, Mexico for manufacturing, United States for analysis and creativity and the Philippines for administrative field. All these countries are considered the leading countries for outsourcing industries.

When companies where interviewed as to why they prefer outsourcing, here are the top reasons.

1. Reduce and control operating costs.
2. Get free internal resources.
3. Gain access to world-class capabilities.
4. Share risks with a company to whom you are outsourcing with
5. Focus on other important needs in the company.

There are actually a lot more to the reasons why companies opt for outsourcing. Through their success, there were issues that have been thrown against the process. Still, outsourcing is very much prevalent.

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Customer Service Outsourcing: The Beauty And The Odds Behind It

At home, a person is seeing fuming on a recent conversation over the phone. He had waited for a few hours to get an immediate solution to his unresponsive gadget only to be answered by an uncooperative agent.

The gadget was bought no more than two days and it’s already acting up. Surely he must have just pressed on some buttons which shouldn’t be pressed. A little maneuver would certainly do the trick.  However, he is now encountering two problems getting a solution to his dilemma and calming his nerves over an unhelpful customer service agent.

This is oftentimes the dilemma of many buyers. Because outsourcing is in today, many businesses opt for outsourcing.  Huge savings for them and a good start for them to   operate 24/7; that and a lot more benefits. The only thing about outsourcing is usually there are a lot of barriers which hinders great productivity. There’s the communication barrier, culture differences, distance barrier, and many more.

But the success of outsourcing has proven that it has superseded these barriers. Companies also voiced out agents are trained and educated for quite some time before they are thrown into live calls. There are just instances that the above mentioned scenario takes place, perhaps an unlucky for you. If this happens to you, you always have the right to seek for a higher level of assistance such as a supervisor or a manager or email their helpdesk.

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